How RealtimeCRM job scheduling boosts revenue

Standard CRM tools are entirely focused on the outward looking part of the business, towards the customer. This means that features like scheduling of engineers is something best left to an Enterprise Resource Planning (ERP) tool. However, we took the…

What is a CRM? (A beginner’s guide)

What does CRM stand for? The term CRM stands for Customer Relationship Management. Although the term is synonymous with CRM Software it’s actually much more than that and includes your internal protocols and procedures around customer engagement. Here, however, we’ll just focus on the CRM software aspect.…